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38 courses available
Customer Service & Customer Experience
Give service people remember for the right reasons: read what customers expect, handle complaints and difficult moments well, and keep every channel consistent.
Business Continuity & Crisis Management
Know what to do when power, water, fire, a cyber attack or a supplier failure stops work, and help your organisation keep serving people and recover fast.
Risk Management Awareness
Spot, describe, score and report the risks in your own work, use controls and risk registers properly, and know when and how to escalate a concern.
Workplace Harassment & Respectful Workplace
Recognise harassment, step in safely as a bystander, respond well if it happens to you, and handle complaints fairly as a manager in any Ghanaian workplace.
Health, Safety & Environment (HSE)
Spot hazards, assess risk, respond to fires and injuries, report near misses and stop unsafe work, whether you work in an office, a warehouse, a site or the field.
Information Security
Classify and handle information correctly, control who gets access, protect paper, devices and backups, and report security incidents quickly under your organisation's policy.
Data Protection & Privacy
Handle personal data lawfully under Ghana's Data Protection Act, 2012 (Act 843): collect less, keep it safe, respect people's rights and act fast when a breach happens.
Public Financial Management for Public Sector Personnel
Plan, spend, account for and defend public money in line with Ghana's PFM Act, procurement law and audit rules, so your signature never lands you in an audit report.
Policy Analysis and Development Framing in the Public Sector
Define a policy problem properly, weigh the options with evidence, and write briefs and Cabinet memos that decision-makers in Ghana can act on.
Leadership and Management in the Public Sector
Lead a public sector unit with confidence: set clear targets, motivate staff within fixed pay, make fair decisions, stay ethical and deliver with limited resources.
Public Sector Customer Service and Communication
Serve citizens with courtesy and integrity: handle queues, complaints and angry callers, speak and write plainly, and refuse 'something small' without losing the room.
Public Sector Records Management and Information Security
Create, file, find, protect and lawfully dispose of public records in Ghana, and handle RTI requests, personal data, breaches and missing files with confidence.