Business Continuity & Crisis Management
Know what to do when power, water, fire, a cyber attack or a supplier failure stops work, and help your organisation keep serving people and recover fast.
What you'll learn
- Explain the difference between emergency response, business continuity, crisis management and recovery
- Identify the disruptions most likely to affect your workplace in Ghana and what each one takes away
- Use a simple business impact analysis to rank critical activities and set recovery time objectives
- Choose sensible continuity strategies such as backup power, alternate sites, remote work, data backups and manual workarounds
- Carry out your role in a business continuity plan, including evacuation, roll call and reporting
- Communicate during a crisis with staff, customers, the media and social media in a calm, accurate and consistent way
- Plan and take part in a tabletop exercise and turn lessons learned into real changes
- Describe what ISO 22301 asks of an organisation and how it applies to your team
Who this course is for
- All staff in companies, banks, NGOs and public institutions who need to know what to do when work is disrupted
- Team leads, supervisors and unit heads who keep a section running during an outage or emergency
- Officers in MDAs and MMDAs who support public services that citizens depend on
- Members of emergency, business continuity or crisis management teams who want a clear foundation
- Small business owners who want a simple plan for the day things go wrong
Course content
6 sections · 27 lessons · 3h 55mStart here 3 lessons · 14 min
Module 1: When work stops: continuity, crisis and the disruptions we face 5 lessons · 41 min
Module 2: What matters most and how to keep it going 6 lessons · 52 min
Module 3: The plan, the evacuation and the crisis team 5 lessons · 49 min
Module 4: Communicate, test and recover 5 lessons · 43 min
Final module: Ready for the next bad Monday 3 lessons · 36 min
Before you start
- No previous training in risk or continuity is needed
- A phone, tablet or computer with internet access
- It helps to know who your line manager and team members are, and roughly what your team does each week
About this course
Every organisation in Ghana has lived through a bad day: a long power cut, the network going down on payday, rain that turns the car park into a river, a key supplier that stops delivering, a ransomware message on every screen. Some organisations limp through and lose customers, data and trust. Others carry on with a plan that everyone already knows. What separates them is usually preparation, and that preparation depends on the cashier, the driver and the records officer as much as on the managing director.
This course is for all staff and team leads in companies and public institutions. It explains business continuity and crisis management in plain language, using situations you will recognise: a bank branch in Kumasi without power, a District Assembly in Ho whose server dies before a council meeting, a distributor in Tema whose only packaging supplier shuts down. You will learn how organisations work out which activities matter most and how fast they must come back, the options for keeping work going, what a business continuity plan should say about you, how to evacuate and account for people, how a crisis team makes decisions, and how to communicate with staff, customers, the media and social media without making things worse.
The course is practical. You will sort real disruptions, calculate recovery times for a worked example, take decisions in a branching scenario where the Accra head office floods on a Monday morning, spot the mistakes in a careless public statement, and plan a simple tabletop exercise. It also introduces ISO 22301, the international standard for business continuity management, so you understand the language your auditors and managers use.
You finish with a personal continuity action plan for your own team: your critical activities, your workarounds, your contact list and your role when things go wrong.
Your instructor
SkillsPillar Faculty
Practitioners and trainers in strategy, public service, enterprise and workplace compliance
SkillsPillar courses are written by practitioners who have trained graduates, managers, public servants and business owners across Ghana. Every course is built around real situations, practical tools and activities that test judgement, not memory.
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Frequently asked
How do I pay for a course?
Pay securely with MTN MoMo, Telecel Cash, AT Money, Visa or Mastercard through Hubtel. You get access straight after payment.
How long do I have access?
For life. Once you enrol, the course stays in your account and you can learn at your own pace, including any updates we make.
Do I get a certificate?
Yes. Finish every lesson in a course and a certificate is issued automatically. Each one has a QR code and a public link employers can use to check it.
Can I learn on my phone?
Yes. Everything works on a phone, tablet or computer, and your progress follows you between devices.
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